Effortless, customised tour planning with meticulous execution, delivering smooth, memorable travel experiences your clients will never forget.
We ensure a hassle-free experience from start to finish. It begins with crafting a customised itinerary tailored to your request, followed by a detailed quote. Once approved, we handle all bookings and confirm every component of the tour.
Throughout the planning process, our team stays in regular contact to keep everything on track. 30 days before departure, we finalise accommodation and payments, and all travel documentation is provided one week prior.
We also manage any last-minute changes by liaising directly with suppliers, ensuring a seamless journey for your group. During the tour you have access to our 24/7 support line and after the tour, we invite your feedback to help us continually improve and enhance our service
REQUEST & DESIGN
You request a tour. We then design a tailored itinerary to meet all of your needs.
QUOTE & BOOKING
The tour is quoted. Once accepted, all components are booked and confirmed.
REGULAR CONTACT
We keep in regular contact to ensure everything runs smoothly.
FINAL PAYMENT
30 days prior to departure we finalise accommodation and payment for the tour.
TOUR FINALISED
Tour is finalised and all documentation is forwarded a week prior to departure.
DETAILS & UPDATES
Details and any last minute updates are sent to all suppliers.
FEEDBACK
We love feedback, so after every tour we send out a survey to make sure we stay on top of everything for your next trip.
Expert Tour Planning & Rate Negotiation
Expanding Horizons is your dedicated behind-the-scenes partner, creating and coordinating group tours, securing accommodations, and negotiating competitive rates, all at no cost to you. Our experienced Tour Designers and Rate Negotiators craft itineraries tailored to your needs, drawing on our extensive industry network to deliver high-quality, memorable travel experiences
Seamless Operations & Hassle-Free Bookings
We take care of the time-consuming back-office work, from itinerary planning and tour bookings to processing services, so you can focus on what matters most, building strong client relationships and growing your business.
Once your tour is confirmed, simply provide your rooming list and we will manage the rest, coordinating directly with hotels and attractions to handle any necessary adjustments before departure. Your clients will only interact with you, ensuring you remain their trusted travel expert throughout the entire journey
Reliable Support & Simplified Logistics
Our detailed Tour Notes provide all essential information to ensure smooth execution, even Tour Leaders, Managers, Trip Coordinators, or Drivers unfamiliar with the destination will sound like a seasoned expert. We also simplify financials by consolidating all expenses into a single invoice and managing payments on your behalf. Whether you’re a Coach Company, Tour Operator, or Special Interest Group, we streamline your tour operations so you can focus on delivering exceptional travel experiences
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FAQs
Where does your tour expertise come from?
We have been working in tour planning for over 35 years. We are constantly researching new products, visiting properties and attractions, so your tours are current and have the most suitable accommodation and attractions for your groups. We will have the latest new events in the marketplace. As part of the Expanding Horizons network you benefit from other tour operators experiences as well. The feedback we receive from tours on the road assists in ensuring we are using the best available suppliers who will do the best for your passengers.
Can you arrange Flights, Trains, Cruises and Coach Charter?
Yes, as part of our tour service we book all these for you. So, all you need to do is sit back, while we do everything for you.
Do you have a cancellation fee?
Expanding Horizons does not charge a cancellation fee if your whole tour cancels. However, there may be cancellation conditions from suppliers, accommodation and/or airlines that will be passed on. Expanding Horizons will remind you of these deadlines to avoid any out-of-pocket expenses.
How do I get charged?
Our cost to you is always on a per person, twin share cost with a single supplement. We will send you easy to understand invoices, for total flight cost, total accommodation cost and any deposits required, with the number of passengers travelling, when we receive your final rooming list.
How will my customers know it is my tour?
The booking is in your name – it is your tour, not ours. The booking is made in your company’s name, with bookings confirmed in writing to you.
How much does it cost to get a tour going?
There is no charge to write, cost and book your tour, even if the tour cancels (with the exception of any supplier’s nonrefundable deposits). The only time we invoice you is when the tour is a go, and the cost has already been covered by your passengers.
What if I don't like some parts of my tour?
Not a problem, it is your tour! Nothing is set in concrete. We are happy to change any aspect of the tour for you and we encourage your feedback so we can make sure the tour is exactly what you are looking for before it is booked and costed.
What type of accommodation is booked?
We use various standards of accommodation ranging from 3.5 to 5 stars depending on what you want. All accommodation has an ensuite bathroom, the exception being some unique properties in outback locations. We will advise where shared facilities are necessary. We always look for accommodation with walk in showers and ground floor or with a lift (where possible) so it will suit a senior clientele.
Will my passengers know that Expanding Horizons help me organise my tours?
No – this is your tour. We are behind the scenes helping you, so you get all the credit for a successful tour.
Where did all the brilliant images come from?
Our thanks to the following tourism boards for supplying these images.
Tourism Australia
South Australian Tourism Commission
Tourism Western Australia
Destination NSW
Tourism NT
Tourism and Events Queensland
Tourism Victoria